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Thursday, September 29, 2011

Loading Issues / Spinning Revolver

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Earlier this week many players were experiencing issues with loading, spinning revolvers, and white screens that were preventing them from playing. Additionally, some players continue to report this issue and we apologize for any inconvenience or interruption that this may be causing to your game-play.

The team is aware of this issue we are currently taking additional steps to find a resolution. We understand the frustration that you have when you cannot access your game and we are making every effort to address the matter as quickly as possible.

If you are currently still encountering loading issues, please follow the instructions listed in the following link to provide us with any error codes that your game may be experiencing:

http://support.zynga.com/CP_ArticleView_WebFull?custlayoutid=1&layout=WebFull&layouttmpl=Tmpl_WebFull_1&lang=en_US&gameId=43&Id=kA160000000GpfpCAC

After you have access the Java Error Logs, please submit that information through our support portal:

http://support.zynga.com/CP_ContactUs_WebFull?custlayoutid=1&layout=WebFull&layouttmpl=Tmpl_WebFull_1&lang=en_US&gameid=0

Again, we apologize for any inconvenience and want you to know that the issue is being addressed, and we appreciate your patience during this process!

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